Shipping and Cancellation Policy

At Roborockstore.com.au, we want your shopping experience to be smooth and reliable. Below you’ll find details about how we handle shipping, order changes, and cancellations.

Shipping & Delivery

• Processing time: Orders are typically processed within 1–2 business days.

• Delivery time: Standard shipping usually takes 2–7 business days depending on your location. Remote areas may take longer.

• Tracking: Once dispatched, you will receive a shipping confirmation email with tracking details.

Order Enquiries

If you have any questions about your order, please contact us at orders@roborockstore.com.au or reach out via our live chat for real-time support.

Order Amendments

• If you need to make changes to your order (such as updating your delivery address or product selection), please contact us as soon as possible.

• Amendments can only be made before your order has been shipped. Once dispatched, we are unable to make changes.

Order Cancellations

• You may cancel your order at any time before it has been shipped by contacting us at orders@roborockstore.com.au or via live chat.

• Once your order has been dispatched, cancellations are no longer possible, but you may be eligible to return your item under our Returns Policy.

Delays

While we always aim to deliver within the stated timeframes, unforeseen events (such as courier delays, weather, or supply chain issues) may occasionally affect delivery times. We’ll keep you updated if your order is impacted.