Support
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Service and Warranty
Unit 2/5-7 Meridian Place Bella Vista NSW 2153
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Technical Question, Warranty & Repair Services (09:30 - 17:30 AEST)
1800 400 123 for general enquiries
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After-Sales Support: Technical Troubleshooting, Warranty & Repair Services
For assistance on any product guidance, warranty or product fault please email support-au@roborock.com
To register a warranty, please email support@roborock-technology.com.au.
To follow up on an open case, please call 02 7204 5614
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See Roborock Warranty Policy
Warranty Policy
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Accessories
See Roborock accessoriesFind accessories including dust bags, brush covers, brushes, rollers and more
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Product manuals
Browse User Manuals for our models -
Smart Assistant: Alexa & Google Configuration
Smart Assistant Configuration Guide -
Roborock How-To Tutorials
Master Your Roborock Video Series -
Register your Warranty
Register your unit here
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Please note: the phone number is for technical support only. For order or sales enquiries, please contact the reseller from whom you purchased your Roborock.