Terms of Service
This website (www.roborockstore.com.au) (Website) is operated by Roborock Technology (Australia) Pty Ltd ABN 22 649 134 707 (trading as the Roborock Online Store) (Roborock Online Store, our, us, we).
Your access to and use of the Website, including your order of products through the Website, is governed by these terms and conditions (Terms).
You are required to read these Terms before accessing or using the Website.
By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence or if you are under the age of consent then you must obtain your parent or guardian’s consent before accessing and using the Website.
In addition to agreeing to these Terms (which govern the placement of an order), you agree to comply with any of our terms of use of the Website and policies, which may be amended from time to time at our sole and unfettered discretion.
We reserve the right to refuse the supply of products to anyone for any reason at any time.
All orders placed through this Website for a product are done so in accordance with these Terms and constitutes an offer by you to purchase the particular product for the price shown on the Website at the time you place the order. All orders are subject to availability and acceptance of the offer contemplated herein.
You agree to provide current, complete and accurate information for all orders placed on this Website. You agree to promptly update your information, including your email, so that we can complete your order and contact you as needed.
Your offer to purchase any product at the displayed price includes being responsible for delivery charges which will be calculated and shown at checkout. Prices are inclusive of any relevant GST.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email only constitutes an acknowledgment and does not constitute acceptance of your offer.
Each accepted offer to purchase products through this Website constitutes a separate legally binding agreement between you and us for the supply of those products. For each accepted offer we will supply you with the ordered products in accordance with these Terms.
The Website may contain errors or inaccuracies and may not be complete or current and we reserve the right to correct any such errors and/or refuse to fill any orders that you may have placed based on incorrect information on the Website. Should we discover an error in the price or payment of any products which you have ordered, we will inform you of this as soon as possible.
Any rejected offers to purchase products will be notified to you in a timely manner and any moneys paid by you will be refunded.
We will only deliver products ordered through this Website to any location in mainland Australia and Tasmania. We reserve the right to refuse to deliver to any other location. The delivery fee to deliver your order to your nominated delivery address will be displayed to you when you place your order.
Risk and title to the products passes to you on the date and time of delivery.
We may cancel any part of an order at any time including where the products in that order are not available, or where there is an error in the processing of your order, or where there is an error in the price or any other relevant information displayed on the Website at the time of the order. You will receive notice of any such cancelled order in a timely manner. We will refund the amount paid by you for any order cancelled by us where applicable.
You are entitled to cancel an order by contacting info@roborockstore.com.au at any time prior to the dispatch of your order. You will be entitled to a full refund of moneys paid.
We do not accept a request to return and refund purchased goods where you have simply changed your mind, made a wrong selection or have simply found the goods cheaper elsewhere. For further information, please see our Return & Refund Policy.
Where you are entitled to a refund of your payment we will use our best endeavours to process your refund within a timely manner. Your funds will be refunded back to the same method of payment you used to make your online purchase.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For further information, please see our Return & Refund Policy.
Where any law implies any term in this agreement and such term is prohibited from exclusion or modification by us, then the term is taken to be included in this agreement. However, our liability for breach of such term will be, if permitted by law, limited to one of the following remedies (at our option): (a) In the case of information, the resupply of the information; (b) in the case of services: the resupply of the services; or the payment of the cost of resupply; and (c) in the case of goods: the replacement of the goods, the supply of equivalent goods, the repair of the goods; the payment of the cost of replacing the goods (or of acquiring equivalent goods), or the payment of the cost of having the goods repaired.
Subject to any prohibitions under any applicable law, we exclude all implied terms and warranties whether statutory or otherwise, relating to the Website or the subject matter of this agreement. Subject to anything mentioned hereinbefore, we will not be liable to you for indirect and consequential loss (including without limitation for loss of revenue, loss of profits, failure to realise expected profits or savings and any other commercial or economic loss of any kind) or loss or corruption of data, in contract, tort, under any statute or otherwise (including negligence) arising from or connected to the use or inability to use the Website, the information contained on the Website and this agreement. OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You acknowledge that the Website is provided “as is” and that we do not make any warranty or representation of any kind, express or implied as to the suitability of the Website, in respect to any information, content and materials contained on the Website or a products for any purpose.
Our liability to you for loss or damage of any kind arising out of this agreement or in connection with the relationship established by it is reduced to the extent (if any) that you cause or contribute to the loss or damage. This reduction applies whether our liability is in contract, tort (including negligence), under any statute or otherwise.
We may, in our absolute discretion, change these Terms from time to time. We recommend that you read these terms carefully each time you use this Website or purchase a product through this Website.
We will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond our reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.
If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected.
This agreement is governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts thereof.
Last updated: 20 August 2024